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Digital Scorecard

Call Center Quality Management:VPI-Corp-The Powerful Benefits of Analytics-Driven Quality Management Solutions:

Call center quality management has traditionally been perceived as a necessary, if rather tedious, process for monitoring agent performance in an attempt to ensure agent adherence to compliance guidelines and customer service standards. Various methods have been employed in the quest to achieve call center quality management. From supervisors sitting next to agents and scoring them manually with paper forms and check boxes, to more sophisticated call center quality management software solutions that enable supervisors to pull up calls and fill out an electronic evaluation form that can then be maintained for review and basis analysis, along with a copy of the original recording. However, a new generation of analytics-driven call center quality management solutions is transforming the quality management process, turning this routine function into a powerful strategy that can enable contact center managers to align teams of agents with corporate objectives, deliver excellent customer service, and earn valuable customer loyalty.

VPI developed the VPI QUALITY PRO call center quality management solution to enable call center professionals to fully optimize their contact center operations and processes, while simultaneously training and empowering front-line employees to deliver an outstanding customer experience on every call. Due to the vast quantities of interactions managed by contact centers on a daily basis, agents have a profound influence on costs, revenues and the quality of customer care. With the VPI QUALITY PRO call center quality management solution, managers can transform the quality management process with analytics-driven call selection, targeted evaluation and coaching, and a wealth of actionable insights. VPI QUALITY PRO enables agents and supervisors to dramatically improve their effectiveness and job satisfaction – immediately, efficiently and consistently.

With the fast-paced nature of contact center operations, the available time of evaluators and supervisors is scarce. It is therefore vital to ensure that their time is focused on high-value tasks, such as evaluating the most coachable calls that also contain the information most relevant to the business focus. The VPI QUALITY PRO call center quality management solution uses advanced analytics of screen and unstructured data to intelligently select and deliver high-value recordings for evaluation, combining the objectivity of random selection with the tools to focus on the types of interactions that drive your revenue and customer satisfaction goals. For example, users can implement rules to have the solution automatically tag and classify important calls for evaluation so that managers can quickly identify business issues and coach to opportunities for improvement. The VPI QUALITY PRO call center quality management solution can help managers to rapidly solve problems with customer retention, decrease operational costs, identify opportunities for revenue growth, and more.

One of the many exceptional benefits of the VPI QUALITY PRO call center quality management solution is the fact that it provides managers with the ability to automate the coaching process and empower agents and their supervisors to be highly effective. This helps to maximize time and cost efficiencies as electronic coaching fits smoothly within the existing workflow, increases retention rates for new information and expedites ramp-up. Managers can drive ongoing quality improvements by providing immediate, personalized feedback via employee desktop tickers, Web-based scorecards, and providing supervisors with easy access to evaluation forms with related recordings. Personalized training can be delivered directly to agents’ desktops to maximize effectiveness and empower agents.

About the Author

VPI enables the world's leading businesses and government agencies to proactively capture, analyze and leverage their multimedia interactions in real time to help improve workforce performance, build customer loyalty, minimize risk, and ensure regulatory compliance. For more information, please visit vpi-corp.com/Call-Center-Quality-Assurance-Management-Software.asp

Approach G5 - Measure Shot & Digital Scorecard

Here are a few Digital Scorecard listings you might enjoy:

Of the Garmin Approach G5 From Owner Feedback

You won't find a better GPS golf handheld device than the Garmin Approach G 5, which has plenty of new features. You are able to totally eradicate any guess work of how far your shot is when you use the Garmin Approach G5.

Garmin Approach Features

- 3 LCD video display in a sleek, waterproof GPS unit

- Built in maps of US golf courses, including hazards, fairways, and greens, providing you with a leg up on the competition.

- New maps are available for downloading at no additional cost to you.

- You can use the Digital Scorecard to track the scores of up to 4 players and save them for future reference.

What the Consumer Reports Say about the Garmin Approach G5

With the Garmin Approach, you can get accurate listings for any golf course in the United States that you could possibly be playing on, letting you know what's coming up ahead. The GPS has a super sensitive receiver and a customizable target feature which enables you to know precise distances.

Your Garmin Approach G5 allows you to very easily, and accurately know the possible length of your shot. All you have to do is touch any point on the course using the sunlight display screen, and the Garmin Approach G5 will calculate the distance. To be even more accurate, the GPS takes hazards, greens, and fairways into consideration.

Simply tap the pin on the map to get an accurate yardage reading from where you are. You will get accurate yardage, if you drag the flagstick to a point on the map were you could see it.

The Garmin Approach is more compact than ever, with a weight of less than a pound and no bigger than 6.4 inches. Any new courses you are interested in having on your device can be downloaded from Garmin.com.

Garmin Approach G5 Customer Reviews

One customer spoke about really the things the Garmin GPS did for his golf outing with his son. Getting my shots estimated was easy because I could do it where I was and I didn't have to waste my time looking around for markers. He liked that he could use the simple drag and drop flag feature to get a rather close estimate of how far away his targets were.

My Garmin Approach G5 did not have the most up to date list of courses, so I had to spend a little bit of time downloading the courses I wanted to see. This doesn't take long, however, and it's a snap to use once you're on the course and swinging away. Overall, the Garmin Approach G5 can be used just as easily as any other GPS.

Though, it's not fair to compare the Garmin Approach to other rangefinders in this category, I always find myself doing it. This Garmin device made it extremely simple for me to get on a green or get around a hazard. The Garmin Approach G 5 has one minor drawback in its ability to get a distance to the pin. It is awesome other than that.

Garmin Approach G5 Review Summary

If you want to gain an edge in your golf game try the Garmin Approach. You will be amazed at what this tough, waterproof, touchscreen GPS can do for you, especially with the thousands of pre-loaded golf course maps that are included with it. You can take advantage of the high sensitivity GPS receiver available in the Approach to avoid hazards and find out how far you are to the green.

About the Author

Before you make any purchasing decisions, refer to a full-scale Garmin Approach GPS review of this GPS for golfers. Give particular attention to the comments, rankings and evaluations by previous Garmin Approach Golf GPS owners.

Below are a few more great Digital Scorecard deals on Amazon:

DIRECTV Appoints Joe Bosch Executive Vice President and Chief Human Resources Officer
EL SEGUNDO, Calif.----DIRECTV, the world’s most popular video service, announced today that Joe Bosch has been named executive vice president and Chief Human Resources Officer for DIRECTV.